Enterprise-Class Security for Your Investments
AscendEX Security Features
Customer assets are protected by AscendEX’s principal balance sheet in the event of losses due to a security incident
Dynamic hot and cold wallet rebalances ensure that a majority of customer assets are held offline at all times
Two-factor-authentication (2FA) prevents unauthorized access at the account-level
Robust know-your-customer (KYC) policies protect the integrity of the platform
Suspicious activity monitoring 24/7, updating in real-time
All trades are settled immediately from pre-funded orders
Sensitive personal information is stored in access-controlled data warehouses
Zero-trust security model—no SMS or phone account unlock
White glove support via always-on live chat and email comms
Common security questions
So you secure my account for me?
AscendEX prioritizes and invests heavily in security, but your own personal security measures are still vital. No amount of security on our end can prevent someone from reading your password on a sticky note. Take advantage of all of our security tools and ever-evolving safety measures, but be sure to maintain your own level of security and trust, too.
What is two-factor authentication, and why is it so important?
How do I create a strong password? Should I use a password manager?
More questions? We’ve got more answers
The Help Center is full of answers to questions about AscendEX’s security measures and approach, our investing philosophy, and much more. Keep reading and keep learning.